Frequently Asked Questions

This section covers the most common questions and concerns about The Dust Test App. Whether you’re troubleshooting an issue or just looking for quick answers, you’ll find clear solutions and explanations here. Check back often, as we regularly update this section with new insights based on team feedback.

📄️ I need another shipping label? How can I do that in the app?

In the app, we generate one (1) label for shipping the order to the customer, we call this the Customer Shipping Label. We then generate one (1) shipping label for each test on the order so that the customer can send the test to the lab. We refer to these as the Lab Shipping Label.